Frequently asked questions

We are happy to assist you and manage all your requests for return and/or exchange!

  • Our return policy is valid for 14 days from the day you receive your item, only if the product is brand new, in a re-sellable condition and the consumables & accessories are still sealed in having all the packing. Based on that exchange or refund can be granted within the 14 days
  • Item(s) purchased on habahaba.co.ke may be returned and/or exchanged either by pickup or directly in your nearest location.


  • Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free of charge gifts.
  • If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.
  • Please remember .The item(s) should be in its original and unopened packaging, along with the corresponding original order confirmation, delivery note, accessories and free gifts.

  • In case the customer needs to make a refund to an item, refund to be made by the customer at our store, after a confirmation from our after sale team of receiving the item.
  • In case the customer paid by credit card, refund will be on the same credit card.
  • In case the customer paid in cash or Debit card (NAPS), refund will be in cash.
  • In case of customer lost his invoice during the 14 days, he can ask for a copy from our after sale team or contact us on info@habahaba.co.ke and the copy of the invoice will be sent by mail to the customer.
  • For further information, please do not hesitate to contact us. We’ll be happy to serve you.